Perldesk is a fully featured help desk system that is an ideal solution for companies with more than one technician who support several users. Main features include: Email submissions, staff logging, knowledge base, user registration, and many more.

OTRS (Open Ticket Request System) is an open source Ticket Request System and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

The Helpdesk::Mail System is a Perl application intended to assist Helpdesks and Support Centers in organizing their email communication with their customers. Especially if there is one email address and several people who reply on those emails and answer questions, Helpdesk::Mail can come in handy. one can assign a "user-id" for a mail to track down how often one user asks for help, plus an additional "Knowledge Base" feature: if your customers ask the same questions over and over again, you can save the answer in the Knowledge Base and prefill a reply with this answer, just by typing in some keywords and click on a link.

Helpdesk, FAQ, knowledge base, smart autoresponders, live support chat - all in one product. AtomicDesk supports user requests sent via web-based interface, as well as incoming requests from POP3 mailbox. Intelligent autoresponder system can send the best-matching answers from FAQ/knowledge base and reduce workload of support staff. Staff can communicate using either web-based staff panel, or their e-mail client. Personal permissions and response priority are configurable for each staff member. Comprehensive overall usage statistics and efficiency reporting module motivates staff to do their work better. Fuzzy logic powered search engine for FAQ and KnowledgeBase finds relevant answers better than exact keywords search engines and places the most relevent articles on the top. If customer requests a chat session via special form, AtomicDesk selects the best-suited chat partner automatically. All chat sessions are recorded for reference or for later followup.

Free trouble ticket software. Simple yet powerful help desk for your web site. Features trouble ticket tracking, email alerts, unlimited operators, ticket transfers and highly customizable html and email templates. Additional modules for file uploads, email based submissions and MySQL database.

A web-based helpdesk system. It supports file attachments, hidden remarks, priority marking etc. Unlike other similar products, this script does not use the conventional "assign/completed" method to close past tickets. Instead, it uses an intelligent method to sort/rank inquiry tickets. You can even tell whether your replies have been read by the visitors. It is now FREE!

csLiveSupport is a live customer support application that lets you interact with your customers in real time. Your web site visitors can contact you immediately, live, using only their web browser. If they have a question while they are looking over your site, all they have to do is click the image that says you are online. They are immediately connected to the csLiveSupport control panel where they can chat with a representative of your organization in real time.

The CGIResource.de Supportsystem is a Ticket-ID based support system. Users can add their questions, have full control of their tickets and can access their status anytime. The admin receives the mail and answer the question via Web. The script requires MySQL and some other Modules. You can change the design easily and change the names of the CGI-Files.

Fully automated web based help desk. Features ticket submission via forms and email, unique ticket number assigned to every request, unlimited forwarding for escalation and additional info requests, chat style comments to facilitate internal correspondence, automated FAQ maintenance, templates based customization, easy setup and more. Standard and SQL editions available.

The script will help you to handle requests from users of your homepage. There are lots of features such as:
- get messages from a pop3 account and store them in a database
- users can add messages directly via form
- every message has its unique ticket id
- corresponding ticket id is retrieved automatically and can be added manually
- you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk
- research in old messages
- statistics per user/type of messages user/rating
- personal header and footer for every user
- standard replies for all users
- generate a public FAQ for visitors where you can modify the messages and select which one should be displayed
- original messages are always kept in a textfile